AiVA: The Virtual Assistant Transforming IT Support & Employee Experience
AiVA, an AI-powered virtual assistant, transforms IT support with advanced intent understanding and sentiment recognition. Offering automation, multi-channel ac...
Key Takeaways for Enterprise Leaders
Actionable strategies verified against enterprise industry benchmarks and real-world rollouts.
Statistical evidence and market data to support executive budgeting and strategic alignment.
Executive Abstract
Peer ReviewedModern IT support faces challenges, with 70% of interactions fit for automation and 40% of onsite issues solvable without human help. Yet, organizations face high costs, poor employee satisfaction, and scaling difficulties.
AiVA, an AI-powered virtual assistant, transforms IT support with GenAI intent understanding and sentiment recognition. Delivered via NWN's Experience Management Platform, it offers a personalized, always-on solution beyond chatbots. Features include:
· 50% deflection rates, 80% faster resolution for automated cases
· Integration across web, chat, email, and mobile
· Support for troubleshooting, password resets, and software installs
Unlock Report Access
Provide your corporate details for instant PDF access.
Related Executive Research
Asset
From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program
Here are the milestones you can expect along the way of implementing your outsourced customer care program. That RFP process is a grind, eh? The peak experienc...
Guide
Microsoft Office SharePoint 2016 - Quick Reference Card
This Microsoft Office SharePoint 2016 Reference provides shortcuts, tips, and tricks for the program. Use this reference to brush up on the basics and to find...
Report
Cross-Functional Teams Make More Sense Than Ever
DevOps succeeds when the team concentrates on a specific value-adding goal and not on the objectives of the team members’ departments. Agility is dependent on...